Comments on: Sprint’s Customer Service Nightmares http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/ My irreverent musings on the nature of things . . . . Sun, 22 Aug 2010 19:04:09 +0000 hourly 1 http://wordpress.org/?v= By: BK http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/comment-page-1/#comment-60 BK Tue, 26 Feb 2008 02:58:32 +0000 http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/#comment-60 Sean, I think that all phone companies are kissin cousins of sort. I had Verizon basically piss away about 9 years of my business when my phone broke during a flight to Memphis. The only way they would give me a phone to use on while on my trip, was to have me sign a new 2 year agreement. I, like you, have moved on, and never looked back. You and I ought to get him and her together on the phone and let them have it. Peace... Sean, I think that all phone companies are kissin cousins of sort. I had Verizon basically piss away about 9 years of my business when my phone broke during a flight to Memphis. The only way they would give me a phone to use on while on my trip, was to have me sign a new 2 year agreement. I, like you, have moved on, and never looked back. You and I ought to get him and her together on the phone and let them have it. Peace…

]]> By: Sean http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/comment-page-1/#comment-52 Sean Fri, 22 Feb 2008 21:12:48 +0000 http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/#comment-52 Brent, That's a good sign I suppose. They're stock price has certainly taken a bath over poor customer service. The article talks about how customer service wasn't even a stated concept at the company! Now that's obviously changing. They still won't ever get my $300 though. :) Brent,

That’s a good sign I suppose. They’re stock price has certainly taken a bath over poor customer service. The article talks about how customer service wasn’t even a stated concept at the company! Now that’s obviously changing. They still won’t ever get my $300 though. :)

]]> By: Brent Williams http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/comment-page-1/#comment-51 Brent Williams Fri, 22 Feb 2008 20:32:48 +0000 http://www.seanstoner.com/blog/2008/02/22/sprints-customer-service-nightmare/#comment-51 Had a completely different response with them this past month! I went to cancel because I found a better deal on Tmobile, and they rushed to give me a MUCH better deal than I had before and a nearly free (nice) phone to boot! If anything, from a business standpoint, I was thinking at the time that they were giving me TOO much, too quickly. So maybe this is them overcompensating for prior mistakes? Had a completely different response with them this past month! I went to cancel because I found a better deal on Tmobile, and they rushed to give me a MUCH better deal than I had before and a nearly free (nice) phone to boot! If anything, from a business standpoint, I was thinking at the time that they were giving me TOO much, too quickly. So maybe this is them overcompensating for prior mistakes?

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